Why Should I Choose Crystal Castle Entertainment?
Good question! With so many companies to choose from, it can be difficult to decide which is the best fit for your event!
Which areas do you serve? Is there a travel fee?
While we primarily serve the Los Angeles and Orange Counties, we travel all over Southern California including the Inland Empire and San Diego areas! Please note a mileage fee may apply for locations beyond 20 miles of our headquarters. Contact us for more information!
Are the characters pictured the same ones that will be at my event?
Yes! Always! All photos on our website are accurate representations of our current costumes and accessories.
How far in advance should I book?
We suggest at least 4 weeks in advance. Our parties tend to book quickly, sometimes months in advance. To make sure you receive your desired date and time, we recommend you book as soon as possible.
How do I secure my event reservation? Is a deposit required?
If you are ready to book, head over to our BOOK NOW page and submit a booking form. A Crystal Castle representative will contact you shortly to review the details of your event information and provide you with an exact quote.
Should I tip the perfomers?
While we will never require tipping, it is always greatly appreciated! Gratuity is not included in your party pricing, so please feel free to show the performer your gratitude if you think they went above and beyond. We recommend giving the standard 20% of your remaining balance.
What happens if it rains or there are extreme weather conditions?
We are happy to still attend your event! However, due to the expensive nature of our costumes and props, we require your party be held indoors should it rain. If you are unable to accomodate this, we will retain the right to reschedule your event with us.
What is the cancelation/rescheduling policy?
Things happen! While retainers are non-refundable, if you do need to cancel your event for any reason any retainer amount paid may be used toward a future event for up to 1 year. We accept cancelations within 24 hours prior to your event start time. A cancelation fee may be charged to you if canceled less than 24 hours in advance.
Can you volunteer at my charity/fundraising event?
We love giving back to the community, and gladly volunteer our time to a select number of worthy causes each year. Otherwise, we also happily offer special discounted rates to charities, fundrasiers, and other non-profits. If you have a good cause that could use a spinkle of pixie dust, please fill out our application form for review by our fairygodmother!