Frequently Asked Questions

Question 1

Why Should I Choose Crystal Castle Entertainment?

Answer

Good question! With so many companies to choose from, it can be difficult to decide which is the best fit for your event! We're here to make that decision a little easier. At Crystal Castle Entertainment, we strive to make both your event AND the party planning process the most enjoyable and stress-free experiences you could hope for! You can relax knowing we promise only the HIGHEST QUALITY entertainment from gorgeously handmade costumes to top-rated multitalented perfomers and everything in between, all at an affordable rate. We believe in making YOUR vision come true, and since every party is different we give you the freedom to make your event your very own with customizable packages! Our wide selection of activities provide UMLIMITED FUN for any type of event! If you need help deciding, just ask our party experts! They will create the perfect party itinerary based on your theme and number of guests. Unlike other companies, we put extreme thought into EVERY detail of our parties including theme-park quality character interactions, professional singing, carefully themed games, quality face painting, and, most importantly, making sure your little one's smile is as bright as the sun. You'll never get just a person parading around in a costume. Your event will be something straight out of a storybook.

Question 2

Which areas do you serve? Is there a travel fee?

Answer

While we primarily serve the Los Angeles and Orange Counties, we travel all over Southern California including the Inland Empire and San Diego areas! Please note a mileage fee may apply for locations beyond 20 miles of our headquarters. Contact us for more information!

Question 3

Are the characters pictured the same ones that will be at my event?

Answer

Yes! Always! All photos on our website are accurate representations of our current costumes and accessories. We do ask you to please note: Due to emergencies and other unforeseen circumstances, we cannot guarantee a specific performer for any given event and thus do not take performer requests. However, you will always receive one of the wonderful cast members listed on our Cast Page!

Question 4

How far in advance should I book?

Answer

We suggest at least 4 weeks in advance. Our parties tend to book quickly, sometimes months in advance. To make sure you receive your desired date and time, we recommend you book as soon as possible.

Question 5

How do I secure my event reservation? Is a deposit required?

Answer

If you are ready to book, head over to our BOOK NOW page and submit a booking form. A Crystal Castle representative will contact you shortly to review the details of your event information and provide you with an exact quote. Once confirmed, you will receive 2 emails: an electronic agreement form and a paypal invoice for a non-refundable retainer fee (no paypal account required). Your event date, time and character(s) will be held for 72 HOURS after your agreement and invoice have been sent to you. Your event will only be secured once we have received BOTH the agreement and retainer. If your documents are not completed within 72 hours, your event slot will be released to the next interested client. Any remaining balance will be due to your performer the day of your event in cash.

Question 6

Should I tip the perfomers?

Answer

While we will never require tipping, it is always greatly appreciated! Gratuity is not included in your party pricing, so please feel free to show the performer your gratitude if you think they went above and beyond. We recommend giving the standard 20% of your remaining balance.

Question 7

What happens if it rains or there are extreme weather conditions?

Answer

We are happy to still attend your event! However, due to the expensive nature of our costumes and props, we require your party be held indoors should it rain. If you are unable to accomodate this, we will retain the right to reschedule your event with us. Similarly, we take performer safety very seriously. In the event that the weather reaches extreme temperatures (>90'F or <60'F), performers must be provided sufficient shelter (indoors, shade, etc.). Access to drinking water should also be provided. If these conditions cannot be met, the performer may have the right to leave with full pay.

Question 8

What is the cancelation/rescheduling policy?

Answer

Things happen! While retainers are non-refundable, if you do need to cancel your event for any reason any retainer amount paid may be used toward a future event for up to 1 year. We accept cancelations within 24 hours prior to your event start time. A cancelation fee may be charged to you if canceled less than 24 hours in advance. We are proud to have never canceled an event! However, in the rare case that your event is canceled on our behalf, we will happily reschedule your event for a discounted rate or refund your retainer in full.

Question 9

Can you volunteer at my charity/fundraising event?

Answer

We love giving back to the community, and gladly volunteer our time to a select number of worthy causes each year. Otherwise, we also happily offer special discounted rates to charities, fundrasiers, and other non-profits. If you have a good cause that could use a spinkle of pixie dust, please fill out our application form for review by our fairygodmother!